Managed Services

managed services are the wave of the future. Introduced in the 1990s, it has become the service of choice for both big corporations and small entities alike. It's very important to understand the important attributes of managed services in order to see if it's a fit for your day-to-day business operations.

More information on managed services  

In the simplest sense, this innovative service delivery involves hiring support or assistance on an ongoing basis as opposed to one-time or case-to-case basis. For example, managed services are the exact opposite of calling for service when your office computer breaks and subsequently paying for the technician. Instead, you are signed up for it when you have a designated service provider or MSP (short form of Managed Services Provider) that you pay a monthly fixed rate regardless of whether there's something to fix or not.

Why Sign On to a Service that You Don't Need Yet?

Many companies would like to take the one day at a time approach in managing their business. They prefer to call the repair person when they get in trouble. As a result, they often get a costly bill for the fix because nobody's helping to maintain the equipment for them in the first place. The perfect example is HVAC services where a household or business calls out a technician only when an air conditioner or heat pump fails to function. As a result, the situation often becomes not only costly but chaotic.

Waiting for the Ax to Fall Instead of Crossing the Bridge When You Get There

To understand how everything works in the paradigm, it's important to view the intricacies from the mindset of the IT infrastructure, which is where the service model first evolved. You might say that you're becoming paranoid when you anticipate equipment failure before it even happens. However, in the delicate world of computing and data management, anticipation is key to operational success and survival.

In fact, many big companies in the IT world advocate paranoia as a sound business strategy. By anticipating what's going to happen, a firm can avoid an undesirable situation such as an accident waiting to happen. Proactiveness does carry a cost to it, but one that you can prepare for without getting any big surprises along the way.

Like a Marriage Contract

When you go with an MSP, you draw a contract with the professional to delineate the exact scope of responsibilities. From an IT perspective, this may include providing cloud services, performing security monitoring, and application services. Whatever services you wish to be covered for, these are all clearly stated on a piece of paper signed by you and the designated contractor.

Is a Divorce Possible?

Although service fees are fixed, the contract typically leaves a stipulation for some sort of price increase or escalation over time since new technology can unravel fast and can have unexpected consequences. Whatever these changes are should be stipulated in the contract on the get-go. In fact, the typical contract drawn must explain in great detail what are the exact terms of the service as well as the limitations. Still, it's not unusual for both parties to revise the contract as the relationship grows or evolves.